Missing Ticket
Please be careful with your unregistered tickets including your Instant Scratch-Its tickets because if they are stolen or lost, someone else could claim your prize. Prizes may only be claimed with the original ticket.
If your lotto or Instant Scratch-Its ticket is not registered to a Players Club card, you will need to complete a Lost/Damaged Ticket Search form which will assist us in locating your ticket in our Lotto Gaming System. There is a fee associated with this search. If we are successful in locating your ticket a ‘Stop Payment’ can be placed on the winning ticket, provided that the prize has not yet been claimed.
The form must be mailed along with the fee to:
Customer Service
PO Box 6687
Silverwater NSW 2128
Players Club members - lost registered lotto tickets
If you are a Players Club member and you lose your registered ticket or your card, you should call NSWPools on 333 665.
Once we verify your identity we can arrange to “Protect” your ticket and/or cancel/reissue your card.
A NSWPools representative will then advise you of your payment options for collection of your current or future wins.
