Claim Prize
Having a win of any amount is an exciting event and, for some lucky players it can be life changing. Prize values can range from a few dollars to a few million dollars so there are a number of ways to claim your prize.
For Players Club members it’s easy to check if you’ve won a prize. Have your card scanned in-store at a NSWPools Outlet and the Outlet terminal will let you know if you have any unclaimed prizes.
All prizes up to and including $1,000 can be claimed at any NSWPools Outlet by presenting your Players Club card together with your winning ticket. This is an important security feature which further protects your prizes from being claimed by anyone but you.
If you forget to claim a prize (excluding first division prizes and jackpot prizes for Lucky Draw), we’ll automatically send you a cheque or free ticket certificate, containing the new ticket entry details, three to four weeks after the draw for prizes over $1,000.00 and up to $10,000.00. Unclaimed prizes $1,000.00 or less and prizes over $10,000.00 are automatically paid by cheque after 8 weeks. If your ticket is a multi-week or multi-draw entry, your prize will be paid 8 weeks after the last draw on the ticket.
All unregistered prizes up to and including $1,000.00 can be claimed at any NSWPools Outlet by presenting your winning ticket.
Download and complete the Prize Claim Form and include this in an envelope together with the ORIGINAL winning lottery tickets, remembering to keep copies for your own records. Complete your name, address and signature on the back of the lottery ticket. Secure the Prize Claim Form and your ORIGINAL winning lottery tickets in an envelope, affix a postage stamp and post to:
Customer Service
PO Box 6687
Silverwater NSW 2128
